Hi, I'm

Mohammad Foysal

An IT Support Specialist

Dedicated to maintaining seamless IT infrastructure, network operations, and providing prompt technical support. I specialize in troubleshooting hardware, software, and networking challenges to keep system operations running smoothly.

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About Mohammad Foysal

About Me

ICT Professional | IT Infrastructure & End-User Support Specialist

Experienced IT professional dedicated to smooth end-user operations, system security, and reliable IT infrastructure maintenance.

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My Skills

Hardware Support

Computer Hardware Assembly, Troubleshooting, Peripherals, Printers & UPS Maintenance.

Network Support

MikroTik Setup, Bandwidth Control, UniFi, Meraki APs, IP Cameras & Attendance Systems.

OS & Systems

Windows Server, Active Directory, Security Patch Updates & System Troubleshooting.

Cloud & Management

Microsoft 365, DNS Management, Domain Hosting, SAP/ERP & ManageEngine ITSM Ticketing.

Work Experience

Executive - IT

RAK Ceramics (Bangladesh) Limited

Sep 26, 2024 - Present (2+ yrs) | Sreepur, Gazipur

  • Managing Active Directory, Windows Server security patches, and Microsoft 365.
  • Handling MikroTik, UniFi, Meraki APs, ZKTeco attendance, and IP Camera setup.
  • Providing SAP/ERP support, ITSM ManageEngine ticketing, and IT asset inventory tracking.

Executive - IT

AB Apparels Ltd. (AB Group)

Jun 01, 2023 - Sep 26, 2024 (1.3 yrs) | Savar, Dhaka

  • Configured MikroTik routers, bandwidth allocation, network devices, and CCTV/UniFi systems.
  • Maintained hardware repair, operating system deployments, ERP support, and inventory logs.
  • Provided end-user technical support for software, office suites, and printers.

Officer - IT

Utah Knitting & Dyeing Ltd.

Oct 09, 2021 - Jun 01, 2023 (1.7 yrs) | Monipur, Gazipur

  • Installed and maintained network devices, access points, cabling, and CCTV systems.
  • Managed computer hardware repairs, OS installation, and software troubleshooting.
  • Delivered prompt physical and remote IT support to internal staff.

IT Support Specialist

FastNet Internet Service Provider

Aug 02, 2020 - Sep 15, 2021 (1.2 yrs) | Mirpur, Dhaka

  • Handled fiber optic splicing, TJ box installation, optical splitter testing, and dB loss fixes.
  • Configured OLT, ONU, and Wi-Fi routers for new subscriber connections.
  • Resolved connectivity issues through on-site and remote client support.

Education & Training

Diploma in Engineering

Sylhet Polytechnic Institute

Passing Year: 2020 | Duration: 4 Years

Major: Computer Technology
Result: CGPA 3.37 out of 4

SSC (Secondary School)

Gopalpur Hamidia High School

Passing Year: 2016 | Duration: 2 Years

Major: Science
Result: GPA 4.5 out of 5

Professional Networking

Algo-Tech Solution BD

Year: 2020 | Duration: 3 Months

Topic: CCNA Routing and Switching
Location: Mirpur-10, Bangladesh

Contact Me!

Present Address

Dhanua, Sreepur, Gazipur-1740, Bangladesh

Phone

+880 1X-XXXX-XXXX

Email

foysal@example.com